Terms

Introduction

This purchase is governed by the following standard terms and conditions of sale for consumer purchases of services over the Internet. Consumer purchases over the Internet are mainly regulated by the Norwegian Contracts Act, the Norwegian Consumer Purchases Act, the Norwegian Marketing Practices Act, the Norwegian Cancellation Act and the Norwegian E-Commerce Act, and these laws give the consumer mandatory rights. The laws are available at www.lovdata.no. The terms and conditions in this agreement shall not be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the transaction.

The terms and conditions of sale have been prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms and conditions of sale, see the Consumer Authority's guide here.

The agreement

The agreement consists of these terms of sale, information provided in the ordering solution and any separately agreed terms. In the event of any contradiction between the information, what has been specifically agreed between the parties takes precedence, provided that it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant statutory provisions governing the purchase of services between businesses and consumers.

The parties

The Seller is Bergen kaffebrenneri servering as, Kong Christian Frederiksplass 6, 5006 Bergen. badstue@bkbsauna.no, 92013469, and is hereinafter referred to as the Seller/Seller.

The buyer is the consumer who places the order, and is hereinafter referred to as the buyer/buyer.

Price

The stated price for the service and services is the total price to be paid by the buyer. This price includes all taxes and additional costs. Additional costs that the Seller has not informed the Buyer of prior to the purchase shall not be borne by the Buyer.

Conclusion of the agreement

The agreement is binding on both parties when the buyer has sent his order to the seller.

However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

Payment

Payment is made by credit card or Vipps. If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase price on the card when ordering. The card will be charged on the same day as the order is sent. If Vipps is chosen as the payment method, the customer will be charged immediately.

Delivery

Delivery of the service is considered to have begun on the day the service is taken into use by the customer.

7. The risk of the service

The risk for the service passes to the buyer when he, or his representative, has used it, in accordance with section 6.

Right of withdrawal

The right of withdrawal for services does not apply to individual services that apply at a specific time or within a specific period, cf. section 19 of the Cancellation Act.

You can make changes to your reservation up to 72 hours before the original booking time. We do not accept cancellations and do not refund, but we will help you move your booking up to 1 year in advance as long as you give 72 hours' notice prior to the start of the booking.

Delay and non-delivery - buyers' rights and deadline for filing a claim

If the seller does not deliver the service or delivers it too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's part, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, terminate the agreement and/or claim compensation from the seller.

When claiming remedies for breach of contract, the notification should be in writing (e.g. e-mail) for evidentiary purposes.

Performance

The buyer may maintain the purchase and demand performance from the seller. However, the buyer may not demand performance if there is an obstacle that the seller cannot overcome, or if performance would cause such great inconvenience or cost to the seller that it is significantly disproportionate to the buyer's interest in the seller's performance. Should the difficulties disappear within a reasonable time, the buyer may nevertheless demand performance.

The buyer loses his or her right to demand performance if he or she waits unreasonably long to make the claim.

Cancellation

If the seller does not deliver the service at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional period for fulfillment. If the seller does not deliver the service within the additional deadline, the buyer may cancel the purchase.

However, the buyer may cancel the purchase immediately if the seller refuses to deliver the service. This applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, a claim for rescission must be made within a reasonable time after the buyer became aware of the delivery.

Compensation

The Buyer may claim compensation for any loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

Defects in the service - the buyer's rights and time limit for complaints
If there is a defect in the service, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she intends to invoke the defect. The Buyer has always made a timely complaint if it is made within 2 months of the defect being discovered or should have been discovered.

If the service has a defect and this is not due to the buyer or circumstances on the buyer's part, the buyer may, according to the rules in Chapter 6 of the Consumer Purchases Act, depending on the circumstances, withhold the purchase price, choose between rectification and replacement, claim a price reduction, demand termination of the agreement and/or claim compensation from the seller.

Complaints to the seller should be made in writing.

Rectification or replacement delivery

The buyer can choose between demanding that the defect be rectified or delivery of a replacement. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or replacement shall be made within a reasonable time. In principle, the Seller is not entitled to make more than two attempts to remedy the same defect.

Price reduction

The Buyer may demand an appropriate price reduction if the service is not rectified or replaced. This means that the ratio between reduced and agreed price services to the ratio between the value of the item in defective and contractual condition. If there are special reasons for this, the price reduction may instead be set equal to the significance of the defect for the buyer.

Cancellation

If the service has not been corrected or replaced, the buyer may also cancel the purchase if the defect is not insignificant.

The seller's rights in the event of the buyer's default
If the customer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchases Act, demand that the agreement be terminated. The Seller may also, depending on the circumstances, claim interest in the event of late payment and collection fees.

Termination

The Seller may terminate the agreement if there is a material default of payment or other material breach on the part of the Customer. However, the Seller may not terminate if the entire purchase price has been paid. If the Seller sets a reasonable additional deadline for fulfillment and the Customer does not pay within this deadline, the Seller may cancel the purchase.

Interest on late payment/collection fees

If the customer does not pay the purchase price in accordance with the agreement, the seller may charge interest on the purchase price in accordance with the Delayed Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the customer, who may then be held liable for fees under the Debt Collection Act.

12. Warranty

A warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty thus does not entail any limitations on the buyer's right to complaints and claims in the event of delay or defects in accordance with sections 9 and 10.

Personal data
The Seller is the data controller for the personal data collected. Unless the Buyer consents otherwise, the Seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the Seller to fulfill its obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to perform the agreement with the buyer, or in statutory cases.

Conflict resolution
Complaints shall be directed to the Seller within a reasonable time, cf. clauses 9 and 10. The parties shall attempt to resolve any disputes amicably. If this does not succeed, the buyer may contact the Consumer Authority for mediation. The Consumer Authority is available by telephone on 23 400 600.

The European Commission's complaints portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer living in another EU country. The complaint can be filed here: http://ec.europa.eu/odr.